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<  >  naar bron Combating seven deadly e-mail sins

bron artikelE-mail can hurt relationships and slow down business, a survey has warned -- and one psychologist says a lack of e-mail etiquette is to blame.

The survey, commissioned by handheld and "smartphone" maker palmOne, shows that 61 percent of workers say a lack of e-mail responses are delaying business decisions.

Communications expert Dr. Peter Collett said e-mail lacks the established niceties of letter-writing, chatting on the phone or a personal meeting.

The poll of 750 office workers across Europe identified seven deadly sins of e-mail.
  1. Ignoring
  2. Lying
  3. Presuming
  4. Waffling
  5. Blitzing
  6. Sloppiness
  7. Tactlessness
Collett, working with palmOne, developed seven techniques for combating these e-mail sins.

2004-09-16, door
Inne ten Have

The Tyranny of Email 
Email is one of the greatest things the computer revolution has done for personal productivity.  Used improperly, it can also hurt your productivity.  This article discusses ways to use email effectively.  Then it goes beyond that and talks about how to be productive, period.

When Email Goes Bad

I'm not going to list all the reasons email is good.  You know them already, I assume you are an avid email user.  (Anyone reading this is online, and just about anyone who goes online uses email.)  I'm also not going to tell you email is evil, because it isn't.  The negative productivity impact of email comes from the way you use it, not the medium itself.

There are two ways email impairs your productivity:
  1. It breaks your concentration.
  2. It misleads you into inefficient problem solving.

2004-10-15, door Darwine

Zo kan het ook... 

How to live, love (and text) in the 21st century 
Moderne Manieren

A gradual decline in manners often seems to accompany the march of technological achievement. At times a new tools challenges us to figure out what uses -- and in what context -- use of the tool becomes less than polite.

All hope is not lost, as philosopher and writer Julian Baggini observes that politeness may be making a comeback. In the pages of the Guardian, he offers a prescription for social consideration.

The problem is that we have failed to distinguish between pure etiquette, which is simply a matter of arbitrary social rules designed mainly to distinguish between insiders and outsiders; and what might grandly be called quotidian ethics: the morality of our small, everyday interactions with other people.

. . . .

So it is that good manners and civility need to be reclaimed by social progressives. Forget etiquette: it really doesn't matter how you hold your fork or which way you pass the port. What matters is how you treat your host and fellow guests. It's not primarily a question of rules, it's a question of having an attitude of respect and consideration.

Gepubliceerd op SmartMobs
2004-11-25, door Inne ten Have

Moderne manieren? Beatrijs Ritsema! 
  • Verschil tussen e-mail en brief
  • Wat kan je in een e-mail schrijven
  • Wat is er tegen doorstuur- of kettingmails?
  • Hoe privé is e-mail
  • Te veel e-mail
  • Spam
  • Afspraak afzeggen via e-mail

2004-11-25, door Inne ten Have

Mind Your Manners! 
Adopt the role of a late 19th century character...
... and try to earn your place in a world where every move is governed by the rules of etiquette.

Een Flash spel
2005-03-07, door Inne ten Have

Tips for Mastering E-mail Overload 
Being at or near the the top of your organization, everyone wants a piece of you. So they send you e-mail. It makes you feel important. Don't you love it? Really? Then, please take some of mine! Over 100 real e-mails come in each day. At three minutes apiece, it will take five hours just to read and respond. Let's not even think about the messages that take six minutes of work to deal with. Shudder. I'm buried in e-mail and chances are, you're not far behind. For whatever reason, everyone feels compelled to keep you "in the loop."

Fortunately, being buried alive under electronic missives forced me to develop coping strategies. Let me share some of the nonobvious ones with you. Together, maybe we can start a revolution.
  • The problem is that readers now bear the burden
  • How you can send better e-mail
  • How to read and receive e-mail
  • Your only solution is to take action
Gepubliceerd op Working Knowledge door Steever Robbins
2005-03-11, door Inne ten Have

Why do we treat email differently than a phone call? 
Why not read an email and then instantly delete it? Why do we save emails? Why do we archive them in folders for safe keeping? We don’t save phone calls. We have a conversation on the phone and then we hang up. If we need to take notes for whatever reason we do, but 99% of phone calls are completely ephemeral. And if we forget something, or we need it again, we just make another call.

If you could have every call you’ve ever made transcribed, would you? I doubt it. Or better yet, if you did have them transcribed how often do you think you’d really go back to review? Let’s ignore business calls for a minute and think about email-like personal calls.

Is email really any different? Are we all keeping emails around just because we can? Do we really need to have this stuff on hand so we can go back 14 months from now and dig something up? If we need to dig something up why don’t we just ask the people who we were talking to originally? Surely a couple brains will remember it if it was important.

Leuke vragen van Jason Fried op Signals vs. Noise
2005-08-10, door Inne ten Have

Geek to Live: Train others how to use email 
It may be the year 2006, but most people still don’t know how to use email correctly. Irrelevant subject lines, top-posting, excessive cc’ing, rambling, mixing topics in single threads - the list of prolific bad email habits goes on. Instead of being the tiresome know-it-all who slaps correspondents across the wrist for terrible netiquette, use more subtle methods of teaching better email habits to those with whom you write.

The key is to teach by example. Here are a few ways to wrangle spaghetti email messages from the clueless into more effective communication AND to gently nudge them toward better habits in the future.
  • Edit the subject line
  • Facilitate complete responses
  • Set From: to the best address
  • Respond after a few hours
  • Set action expectations
  • Get outside the inbox
  • Gently (but firmly) teach the basics of email lists
Lees verder...
Gevonden op www. lifehacker .com
2006-01-19, door Inne ten Have

The Effective Emailer 
Most of the time I am, but I have strong feelings about email etiquette and what it takes to get your email read--and answered. As someone who gets dozens of emails every day and sends a handful of emails every day to get strangers to do things (“digital evangelism”), I offer these insights to help you become a more effective emailer...

Lees verder...
Geschreven door Guy Kawasaki
2006-02-05, door Inne ten Have

Email: an author's guide 
It's tempting for geeks like me to propose some kind of microformat as a solution: begin subjects with these words, format the first line like that. But email is too widely distributed to corral into a any kind of structure now. All we can do is focus on quick, concise, effective communication.

People differ in how they manage their inboxes, but attention to a few details can help make your messages more usable for everyone. These are the factors I've identified that will help you get a quick and valid response:
  • Brevity
  • Context
  • Something to act on
  • Reasonable expectations
  • A deadline
Lees verder...
Gevonden via digg.com
2006-05-24, door Inne ten Have

The core rules of netiquette 
What is Netiquette? Simply stated, it's network etiquette -- that is, the etiquette of cyberspace. And "etiquette" means "the forms required by good breeding or prescribed by authority to be required in social or official life." In other words, Netiquette is a set of rules for behaving properly online.

When you enter any new culture -- and cyberspace has its own culture -- you're liable to commit a few social blunders. You might offend people without meaning to. Or you might misunderstand what others say and take offense when it's not intended. To make matters worse, something about cyberspace makes it easy to forget that you're interacting with other real people -- not just ASCII characters on a screen, but live human characters.

So, partly as a result of forgetting that people online are still real, and partly because they don't know the conventions, well-meaning cybernauts, especially new ones, make all kinds of mistakes.

The book Netiquette has a dual purpose: to help net newbies minimize their mistakes, and to help experienced cyberspace travelers help the newbies. The premise of the book is that most people would rather make friends than enemies, and that if you follow a few basic rules, you're less likely to make the kind of mistakes that will prevent you from making friends.

The list of core rules below, and the explanations that follow, are excerpted from the book. They are offered here as a set of general guidelines for cyberspace behavior. They won't answer all your Netiquette questions. But they should give you some basic principles to use in solving your own Netiquette dilemmas.

Lees verder
2006-09-01, door Inne ten Have

A guide to email etiquette 
Is there a correct way to start an e-mail? Is your digital correspondence riddled with faux pas? Guy Adams takes a lesson in modern manners from Debrett's, the masters of polite society

When John Debrett founded his eponymous toffs' "Bible" in 1769, he didn't have to contend with such modern delights as the e-mail, text message and video-conference. Yet if the legendary expert in Georgian manners had been born 250 years later, you get the feeling that he'd have used digital technology in the nicest possible fashion.

With this in mind, the publisher of Debrett's Peerage and Baronetage has dragged itself kicking and screaming into the 21st century, with its first ever fully comprehensive guide to modern office etiquette.

The latest edition of the firm's traditional guide to manners, Correct Form, contains an entire chapter on the subtleties of what might be described as "techno-politeness".

For longstanding Debrett's readers, who might normally use the book for advice on addressing the wife of a son of a baron, it is likely to be quite an eye-opener.


As a general rule of thumb, though, it's all about having consideration for others. In both "E-tiquette" and etiquette, she adds: "The number-one rule is to treat others as you would like to be treated."
  1. Think Before You Use The 'BCC' Field
  2. Avoid Writing A Pointless Subject Field
  3. Should You Send A Letter Instead?
  4. Use Proper Punctuation
  5. Don't Waste People's Time
  6. Include Your Contact Details
  7. Salutation And Sign-Off
  8. Refrain From Sarcasm
Lees verder...
Gepubliceerd op The Independent.
2006-12-06, door Inne ten Have

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